So, a famous person has finally been fucked by an airline’s fat policy. Director Kevin Smith got booted off a Southwest plane tonight, after he was already settled in “WITH ARM RESTS DOWN,” as he put it on Twitter, where he’s been documenting the experience. The captain apparently deemed him a “safety risk.” I’ll let Smith take that one:
@SouthwestAir, go fuck yourself. I broke no regulation, offered no “safety risk” (what, was I gonna roll on a fellow passenger?). I was wrongly ejected from the flight (even [attendant] Suzanne eventually agreed). And fuck your apologetic $100 voucher, @SouthwestAir. Thank God I don’t embarrass easily (bless you, JERSEY GIRL training). But I don’t sulk off either: so everyday, some new fuck-you Tweets for @SouthwestAir.
(That’s 3 tweets cobbled together.)
I am so sorry that Kevin Smith, human being, had to go through that. But quite frankly, a part of me is really happy that Kevin Smith, Famous Person With 1.6 Million Twitter Followers, is holding an airline’s feet to the fire over this bullshit. While watching him tweet furiously @SouthwestAir (and sending a few of my own), I could only think, “Oh, please, let this be Southwest’s Maytag moment.” And let the other airlines learn something from it. I’m the kind of person who thinks it was awesome that Heather Armstrong used her platform to shame Maytag into offering decent customer service, and I’d like to see more corporations realize that word of mouth is a whole new fucking ballgame in the age of social media. And the only way to make sure you don’t get burned is to offer decent service to everyone. Famous or not famous, fat or thin.
To Southwest’s meager credit, they’ve got somebody working their Twitter account who’s at least savvy enough to have apologized to Smith already and promised to make things right. For him. Smith is already on another flight, and has offered the airline his fattest look from there. But there are still probably millions of fat people who dread getting on flights — and not just on Southwest — because they don’t know if they’ll actually be allowed to use the tickets they paid for, or if they’ll be removed from the plane like criminals, forced to fly standby and in some cases, forced to fly standby and pay twice as much for it. (That’s part of United’s policy, which I bitched about on CNN last April. Fillyjonk also wrote about airline douchebaggery here.) For instance, friend of SP Tari, who cheered Smith on, but then tweeted, “The @SouthwestAir / @ThatKevinSmith thing makes me acutely aware, though, that I’m flying to Atlanta this week. Delta: please don’t suck.”
I am really happy that Kevin Smith, human being, is on his way home, but I also hope Kevin Smith, Famous Person With 1.6 Million Twitter Followers keeps up the righteous indignation on behalf of all the fat people who aren’t in a position to say, “WELCOME TO YOUR PR NIGHTMARE, ASSHOLES.” And even though he is, and he did, and he doesn’t embarrass easily, and a whole lot of us thank him for all of that, his last tweet tonight says it all:
The @SouthwestAir Diet. How it works: you’re publicly shamed into a slimmer figure. Crying the weight right off has never been easier!
Update: Moving this up from comments — Smith’s back on the ground, and one of the first things he tweeted was, “Hey @SouthwestAir? Fuck making it right for me just ’cause I have a platform. I sat next to a big girl who was chastised for not buying an extra ticket because ‘all passengers deserve their space.’ Fucking flight wasn’t even full! Fuck your size-ist policy. Rude…”