It was bad enough that they banished fatties from their stores last spring. But now, as Colleen reports, they’re sending plus-sized customers coupons they can’t even use, because they’re only good in-store. And when you write to complain that fatties can’t use your goddamned coupons, because they can’t shop in your goddamned stores anymore, the response is pretty much, “Tough shitsky.”
I’ve followed through on my promise not to give Old Navy a dime since they moved the plus sizes out of stores, but I totally understand why some people haven’t been able to stand on principle there. There’s simply not very much available in real plus sizes at that price point; it’s all well and good to rhapsodize about Igigi and Kiyonna and Svoboda, but if you’re a size 26 and you don’t have loads of disposable income, they’re not very helpful. Even Lane Bryant’s pricey for basics. Old Navy does provide something really valuable to the plus-size market: fashionable clothes at affordable prices.
Problem is, that’s the ONLY FUCKING THING they’re providing, and you have to jump through hoops to get it. Such as only shopping online, and thus having to deal with their inconsistent sizing after you’ve already paid for an item, instead of in a dressing room. Such as paying more for plus-sized clothes than straight-sized people have to pay for the same damn thing. (Don’t even give me the “more fabric” argument. Unless you’re going to charge on a sliding scale from size 0 on up, that doesn’t hold water. Average it out just like you do for your straight size range, assholes. No one will notice they’re paying 50 cents more.) Such as getting coupons they can’t use, ’cause oops, sorry, those are only for the people who can shop in our stores! And heck no, we won’t send you an online coupon instead — why would we do that?
The bastards have fat people over a barrel, and they know it. I’m still not even comfortable suggesting that people boycott Old Navy, ’cause like I said, I know they have stuff that people over size 20 literally can’t get anywhere else for that price. But MAN, their total lack of regard for their plus-sized customers infuriates me, and I would really love it if both fatties and skinnies alike would stop rewarding such assholishness with more money.
If I had any doubts that my decision to quit shopping there back in April was justified, they’ve certainly been laid to rest now. In fact, I’m officially done with The Gap, Banana Republic, and Piperlime now, too. (Guess what, guys — not all the people who are pissed off at your treatment of fat customers are too fat to shop in your stores! And even fat people wear shoes!) I’d boycott Forth & Towne, too, except oops! They already sent that one down the tubes all on their own, by A) only positioning it as an old lady Gap, instead of saying, “Psst, we’ve got some really cute — if conservative — career wear available at the mall up to size 20!”; B) not having an online shopping option at all; and C) using fit models from Neptune.
Bottom line, if they don’t think their plus-sized customers deserve the same prices, discounts, and respect as their thin ones, they definitely don’t need my money.